> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.hootfitness.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# App Not Working as Expected (Crashes, Bugs, Slow Performance)

We work hard to make Hoot smooth, fast, and reliable—but sometimes issues happen due to device problems, outdated versions, photo permissions, or unexpected bugs. Most problems can be fixed in a few quick steps.

Here's how to troubleshoot, plus how to contact support if the issue continues.

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# 1. Basic Troubleshooting Steps

Before reaching out, try these quick fixes—they resolve most issues:

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## 1.1 Force-Close and Reopen the App

This refreshes the app's memory.

* On **iPhone**: swipe up from the bottom → swipe Hoot away
* On **Android**: open Recents → swipe Hoot away

Then reopen the app and try again.

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## 1.2 Make Sure You're on the Latest Version

Outdated versions can cause crashes or slow performance.

* Go to the **App Store** or **Google Play Store**
* Search for **"Hoot Fitness"**
* Tap **Update** if available

We frequently fix bugs behind the scenes—updating can instantly resolve issues.

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## 1.3 Restart Your Device

A full restart clears cached memory and fixes many stability problems.

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## 1.4 Check Your Internet Connection

Photo uploads and AI processing require a stable connection.  
Try switching between:

* Wi-Fi ↔ cellular
* Different networks
* Airplane mode toggle

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## 1.5 Ensure You Granted Photo & Microphone Permissions

If photo logging, voice logging, or label scanning is failing:

* Go to your device **Settings → Hoot**
* Make sure **Photos**, **Camera**, and **Microphone** are enabled

Lack of permissions can look like "bugs" when it's really iOS/Android blocking access.

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## 1.6 Clear Device Storage

Low device storage can prevent photos from uploading or logs from processing.

Delete a few items and try again.

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## 1.7 Try Logging a Different Way

If one logging method is glitching:

* Photo log not working → try text or voice
* Photo upload freezes → try taking a new picture

This helps narrow down the issue.

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# 2. When It's Definitely a Bug

If Hoot:

* Crashes every time you open it
* Freezes during photo upload
* Won't load the dashboard
* Won't save logs
* Shows blank screens
* Has missing buttons or UI glitches

…it's likely an app-level issue we want to fix ASAP.

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# 3. How to Contact Support

If the problem persists after all troubleshooting steps:

👉 Use **in-app chat**  
or  
👉 Email us at **support@hootfitness.com**

We typically respond quickly and can help diagnose the issue.

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# 4. What Information to Send

This helps us fix the issue fast:

## Required (if possible):

* A **screenshot** or **screen recording** of the problem
* Description of what happened right before the issue
* The log you were trying to create (photo, text, voice, etc.)

## Helpful details:

* Your **device** (iPhone 12, Samsung S22, etc.)
* Your **operating system** (iOS version / Android version)
* Your **Hoot app version**

* Find it at **Settings → Support**
* Your approximate **time of the issue**

## Optional but appreciated:

* Whether the issue happens every time or only sometimes
* Whether switching networks helped
* Whether it happens on certain meal types or logging methods

The more info you provide, the faster we can fix the issue—often within the next update.

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# The Bottom Line

Most issues can be fixed with a quick app restart, update, or permissions check. But if something feels off, we want to know. Hoot is constantly improving, and your report helps us make the app even better for everyone.