The Hoot team is here to help you stay on track, fix issues quickly, and make your experience as smooth as possible. If something isn't working or you just have a question, we're always happy to hear from you.

Below are the best ways to reach us and what to expect.

1. In-App Chat (Fastest Response)

The quickest way to reach our team is directly through the Hoot app.

How to open chat:

1. Open the Hoot app
2. Go to Settings
3. Tap Support or Contact Us
4. Choose Chat with Support

Chat is ideal for:

• Logging issues
• Subscription or billing questions
• Troubleshooting crashes or bugs
• Help with Quick Adjust
• Issues restoring purchases
• General questions about targets or settings

You'll usually hear back within a short window, and responses will show right inside the app.

2. Email Support

You can also contact Hoot anytime at:

📧 support@hootfitness.com

Email is great for:

• Longer or more detailed questions
• Sending multiple screenshots
• Providing diagnostic info
• Following up on previous conversations

We do our best to respond as quickly as possible—typically within one business day.

3. What We Can Help With

Our team is happy to assist with:

✓ Subscription & Billing Questions

• Plan type
• Charges
• Promo codes
• Free trial issues
• Restoring purchases

✓ Logging & App Functionality

• Photo logging
• Label scans
• Quick Adjust
• Incorrect macros
• Bug fixes

✓ Account & Profile Issues

• Sign-in problems
• Login method mismatch
• Account access
• Changing account email

✓ Troubleshooting App Issues

• Crashes
• Slow performance
• Missing features
• Display problems

✓ Feedback & Feature Requests

We love hearing about ways to improve Hoot.

4. What We Can't Help With

To keep everyone safe and compliant, there are certain things Hoot support cannot provide:

✗ Personalized medical, nutrition, or fitness advice

Hoot is not a substitute for a dietitian, physician, or personal trainer.

✗ Diagnosis or treatment recommendations

We cannot interpret symptoms, blood work, body composition scans, or prescribe diet plans for medical conditions.

✗ Editing entries on your behalf

We can guide you on how to fix logs with Quick Adjust, but we can't manually change your entries.

✗ Cancelling subscriptions directly

Because billing is handled by Apple/Google, cancellation must be done through your device's App Store or Play Store settings.

5. What to Include When Contacting Support

To help us help you faster, include when possible:

• A screenshot of the issue
• Description of what you were doing when it happened
• Your device type (iPhone/Android)
• Your OS version
• Your Hoot app version (Settings → Support)
• Your login method (email/Apple/Google/Facebook)

For subscription issues, also include a screenshot of your App Store / Play Store subscription page.

The Bottom Line

We're here to support you—whether you need help with logging, targets, billing, or just want to give feedback. Reach out anytime through in-app chat or email, and we'll do everything we can to get you back on track quickly.

Updated on: 01/06/2026