> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Login & Subscription Troubleshooting

Most login or subscription issues come down to one thing:  
​**Using a different login method than the one you signed up with** or **your app store not syncing correctly.**  
Here’s how to fix the most common problems fast.

---

## 1. Can’t Log In?

### 1.1 You may be using the wrong sign-in method

Hoot supports four login types:

* **Email + password**
* **Apple**
* **Google**
* **Facebook**

You must log in the _same way you created your account._  
If you switch methods (example: signed up with Apple but try logging in with email), Hoot will create a **new empty account**—which looks like missing data or missing your subscription.

**Quick Fix:**  
Try each login method until your real account and data appear.

---

### 1.2 Forgot your password?

If you log in with **Email + password** and can’t remember your password:

1. Tap **Continue with Email** on the login screen
2. Tap **Forgot password** (top right)
3. Enter the email associated with your Hoot account
4. We’ll send you a **6-digit code**
5. Enter the code in the app
6. You’ll be able to reset your password and regain access

If no account exists under that email, you won’t receive a code—try a different email or a different login method (Apple/Google/Facebook).

---

### 1.3 Still can’t access your account?

Try these quick resets:

* Update the app
* Force-close and reopen
* Restart your device
* Confirm your internet connection

If none of these work, message us in-app or email **support@hootfitness.com** and we’ll check your account status.

---

## 2. Your Subscription Isn’t Recognized

This usually means the App Store or Google Play hasn’t synced with Hoot yet.

**Fix it instantly:**  
​**Settings → Subscription → Restore Purchases**

This forces your device to revalidate your Monthly or Annual subscription.

---

## 3. Trial Ended, but You Can’t Upgrade

Sometimes the app store gets “stuck” in a pending or expired-but-not-cleared state.

**Fix it:**

1. Open the **App Store** or **Google Play**
2. Go to **Subscriptions**
3. Select **Hoot**
4. Tap **Subscribe / Resubscribe / Renew**

If the subscription looks frozen, cancel it fully and resubscribe.

If unsure, just message us—we’ll guide you.

---

## 4. Switched Phones or Reinstalled Hoot?

Your subscription may not appear immediately after reinstalling or changing devices.

**Fix it:**  
​**Settings → Subscription → Restore Purchases**

---

## 5. Signed Up With Apple/Google, but Tried Email Later?

This is the #1 cause of:

* Missing logs
* Missing streak
* Blank dashboard
* Missing subscription

Using a different method creates a brand-new blank account.

**Fix it:**  
Log out → log back in with your original method.

If you’re not sure, try each method until your data appears.

---

## 6. Subscription Says “Active,” but You See a Paywall

Two common causes:

### A. Wrong Hoot account

Log out → sign in with your original login method.

### B. App store not synced

Restore purchases again:  
​**Settings → Subscription → Restore Purchases**

Updating the app can also help.

---

## 7. Need More Help?

We’re here and ready to jump in.

**Contact:**

* In-app chat
* Email: **support@hootfitness.com**

**Helpful info to include:**

* Screenshot of the issue
* Device type (iPhone/Android)
* OS version
* App version (Settings → Support)
* Your original login method

---

## Bottom Line

Most issues are caused by:

* Logging in with a different method than you signed up with
* App Store / Google Play syncing delays

A quick **Restore Purchases** or signing in with the correct method solves almost everything.

And if not—we’ll get you back on track fast.